Toyota calls this “Collaborative Advantage”.
Sharing Knowledge at Toyota Motor Europe
• Toyota Motor Europe (TME) and its dealers and affiliates have over 80,000 employees in 48 countries across Europe.
• TME has to provide information and training in 30 different languages and in real time to this vast network.
• The company has used a Learning Management System (LMS) developed by Certpoint of White Plain, USA to provide the same training to all users, while allowing for language and regional differences.
• Toyota considers such learning and development efforts the key to successful outsourcing and brand development.
The Way Forward
• Collaborative outsourcing aimed at expanding the common areas of competencies can reduce cost and enhance productivity.
• Total commitment to improve the 5Cs by both the buyer and the supplier form the foundations for successful outsourcing.
• Sharing knowledge and collective learning and development are key to such improvement.
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