Serco – Introduction
Serco Introduction – Some of Our Markets
Serco Introduction - Global Aviation
Serco Introduction – Global Healthcare
Serco Introduction – Global Rail
§ O&M and/or Pre-Operations contracts for 10 rail systems in last 15 years:
§ Long term operations & maintenance
– Docklands Light Railway since 1997
– Merseyrail since 2003
– Northern Rail since 2004
– Dubai Metro since 2007
– Palm Jumeirah Monorail since 2010
– Serco Rail Operations
– Dubai Airports Terminal 3 (APM)
– Indian Pacific Railway, Australia
– Manchester Metrolink 1997 – 2007
– Copenhagen Metro 1999 – 2007
Serco – First China offices in 2 Regions
Serco in North China
North China
Serco in East China
East China
Serco contracts - Common characteristics
Understanding the customer defines our approach
Our models
Operational approaches broadly fit into 6 distinct models
1. Direct Contracting
The ‘traditional’ form of outsourcing
2. Integrated Services Management
Serco acts as a lead service integrator
3. Enabling Model
A model that enables market-building, including self-delivery of services
4. Commissioning Model
Similar to the Enabling Model, but Serco devolves delivery to specialist partners
5. Management Implant
Replacing some or all of an organisation’s senior management team to drive transformation
6. Franchise
The periodic concession of a business to Serco, transferring full operational responsibility
Conclusion
ü The operational model chosen determines Serco’s risk and responsibilities
ü Must be in accord with the customer’s aspirations
ü Our contracting models allow Serco to provide the best-value outcome to customers
