June 14th-15th, 2013


Wuxi City, Jiangsu Province, China


Worldhotel Grand Juna Wuxi (5 star)




Economic Globalization - Outsourcing or Insourcing

International Host

Asia-Pacific CEO Association, Worldwide


Hosts in China

. Wuxi Municipal Government of China


Strategic Partner: Hewlett-Packard

Intelligence Partner: Jones Lang LaSalle


Main activities

. Formal meeting with top government officials

. Keynote Session

. Round table meeting; ITO, BPO and KPO

 Cooperation and Communication Meeting

. Reception banquet by Gov. of Wuxi

. Business Tour

The 6th GOS was held successfully in Wuxi
The 6th Global Outsourcing Summit (2013) was held in Wuxi, a city known as “the second Shanghai”, in Jiangsu Province, China from June 14th to 16t......
·The 6th GOS was chaired by Mr. Huang Qin
·Ms. Huang Lixin, Secretary of Wuxi Munic
·Mr. Wan Lianpo, Deputy Director of Depar
·Mr. Ren Hongbin, Standing Vice President
·Mr. Wei Jianguo, Secretary-General of Ch
·Mr. Stanley Xu, Director & General Manag
·Mr. Malcolm Norquoy, Director, IBM Globa
·Mr. Huo Jianguo, President of CAITEC, Mi
·Mr. Prakash Navalrai Kirpalani, Presiden
·Mr. Peter Chan, Regional Director, Head 
·Mr. Pak Keung Chan, Vice President of Sa
·Mr. Jack Perkowski, Founder and Managing
·Mr. Zheng Xiongwei, Global Executive Cha
·Mr. Zheng Xiongwei, Global Executive Cha
·Mr. Kevin Gaylynn Kindall, Director, Qua
·Mr. Li Gang, Head of International Servi
·Mr. Max Allen Herriman, Region Special P
·Mr. Yu Lixin, Director of Service Trade 
·James Liu, Sales Director, ITO of Hewlet
·Mr. Sidney Yuen, Chairman of HK of IAOP,
·Mr. Adriano Ruchini, Licensed Advisor of
·Mr. Emre Akpinar, Deputy Operation And M
·Mr. Alfredo M. Ronchi, Secretary General
·Mr. Michel Plaisent, Full Professor of U
·Mr. Christopher Maehl, Chairman of the F
·Ms. Nihan Bol, President of The Bol Grou
Mr. Max Allen Herriman, Region Special Projects Advisor of Serco Asia Pacific, delivers a speech at the track Sessions of the 6thGOS

outline of the speech (For more speech info,please feel free to contact us):

Our models – How we engage markets


Serco – Introduction

Serco Introduction – Some of Our Markets

Serco Introduction - Global Aviation

Serco Introduction – Global Healthcare

Serco Introduction – Global Rail

§  O&M and/or Pre-Operations contracts for 10 rail systems in last 15 years:

§  Long term operations & maintenance

      Docklands Light Railway since 1997

      Merseyrail since 2003

      Northern Rail since 2004

      Dubai Metro since 2007

      Palm Jumeirah Monorail since 2010

      Serco Rail Operations

      Dubai Airports Terminal 3 (APM)

      Indian Pacific Railway, Australia

      Manchester Metrolink 1997 – 2007

      Copenhagen Metro 1999 – 2007

Serco – First China offices in 2 Regions

Serco in North China

North China

Serco in East China

East China

Serco contracts - Common characteristics

Understanding the customer defines our approach

Our models

Operational approaches broadly fit into 6 distinct models

1. Direct Contracting

The ‘traditional’ form of outsourcing

2. Integrated Services Management

Serco acts as a lead service integrator

3. Enabling Model

A model that enables market-building, including self-delivery of services

4. Commissioning Model

Similar to the Enabling Model, but Serco devolves delivery to specialist partners

5. Management Implant

Replacing some or all of an organisation’s senior management team to drive transformation

6. Franchise

The periodic concession of a business to Serco, transferring full operational responsibility


ü  The operational model chosen determines Serco’s risk and responsibilities

ü  Must be in accord with the customer’s aspirations

ü  Our contracting models allow Serco to provide the best-value outcome to customers

·Yunnan Provincial Government, China
·Kunming Municipal Government, China
·MaAnShan Municipal Government
·University of North Texas
·University of Melbourne
·South Africa Parliament
·Johns Hopkins University
·Estonian Parliament
·The Malaysian Government
·Institute of Scientific Instruments
·French Government
·Anhui Provincial Government
·Oracle  Software Systems Co., Ltd.
·KPMG Advisory
·International Paper Asia
·HP Enterprise Service
·Goodyear Tire Management Company Ltd.
·Delta Air Lines, Inc.
·CB Richard Ellis
·Abbott Laboratories Trading  co., Ltd.
·China Daily: Wuxi to host outsourcing su
·Peoples Daily Online: Wuxi to host outso
·Wuxi China: The 6th Global Outsourcing S
· 6th Global Outsourcing S
· The 5th Global Outsourcing
·4th Global Outsourcing Summit Held in Ma
·Ex-PM Optimistic about Future Sino-Aussi
·Chinas service outsourcing needs improve
·Outsourcing Summit focuses on transformi
·Ex-PM: China doing very well in world
·Outsourcing service in China promising
·Outsourcing service in China promising: 
·Outsourcing service in China promising,
© APCEO,Global Outsourcing Summit. All rights reserved.