Topic: The Globalization of Services: How Far Can it Go?
Outlines:
Irreversible Trends Continue to Drive Globalization of Services
Harnessing the Benefits – How & How Much?
How Far Can it Go?
Key Challenges to Overcome…
Current Horizontal & Vertical Alignments are Limiting....
Corporations Will Need to Re-Align...
The “True” Value of Globalization...
Genpact Overview
A Strong Legacy of Meeting Clients’ Process Needs
Uniquely Positioned to be Your Partner
Best in the World at Business Process and Technology Management
• Industry leaders & innovators -13 years of unparalleled depth & breadth of experience
• Setting industry standards - new geographies (India, China, Eastern Europe), new tools and technologies, transition methodology, new ways to measure processes and now a new science
Clients Always Come Before Genpact
• Highly reference-able base with existing clients accounting for 80% of annual growth
• 84%+ CAGR since end of 2004*
Unmatched Diversity and Depth of Services
• Over 3,000 processes managed in 25+ languages for 400+ clients representing
40+ industries across 13 countries
Global Talent Pool
• 43,500+ employees unified by a set of common values built on a foundation of unyielding integrity
Distinctive Operating Excellence DNA and Culture Based on Lean, Six Sigma
• Pool of 10,000+ Six Sigma & 24,000+ Lean trained employees
• Industrial strength approach to Process Excellence
Smart Enterprise Processes (SEPSM): The Science of Business Process and Technology
Management
• A unique, granular approach leveraging Process Expertise, Targeted Analytics, Pragmatic
Re-engineering and Focused IT
An Obsessively Client Centric Culture
Client’s Goals Come Before Genpact’s Internal Goals
• Going beyond Service Level Agreements and contractual obligations – often with overinvestment for years
• Strive for exemplary client experience – Net Promoter Score (NPS) amongst highest in the world (55% in 2010)
• 80% of our growth comes from existing clients– testimony of our client focus
Responsiveness – Our Greatest Strength
• Pro-active Alerts about potential problems reach top 350 leaders
• Rigorously listen and act on client voice through NPS surveys
True Partnership and Flexibility
• Long-term relationships based on deep trust and credibility. Virtually no losses over the past 12 years
• We change and adapt with our client’s changing business needs
Solid Governance Structure – Visibility and Transparency | 
